Help

Choose a topic.

How do I find and copy a symbol?

Describe it, for example “the R in a circle”, then click the matching symbol to copy it. Select ☆ to save it. If you know its name or code, choose “Name or Unicode”.

If a symbol looks like a box after pasting, try another font or app. Some logos do not have a copyable character.

How do I search by voice?

Choose your language, click “Speak it”, then “Finish speaking”. You can speak in your own language; English is not required. Record up to 20 seconds.

For short phrases, select a language instead of Auto-detect. If the words are wrong, edit them before continuing. When a recording is unclear, we ask you to confirm.

Why isn’t voice working?

Allow microphone access in your browser’s site settings and check that the right microphone is selected. Try a shorter recording in a quiet place, or type your description.

“On-device” voice needs an initial download of about 100 MB and may be slower. “Cloud voice” needs an internet connection and available voice allowance.

How do I convert a time?

Ask “Next Wednesday, 3 pm London in New York”, or enter the cities, date and time. Check the date shown with each result. Save cities to keep their current clocks handy.

For words such as “tomorrow”, check your time zone under Date settings. It defaults to your browser’s time zone and can be changed. If the clocks look wrong, check your device’s date and time settings. If a daylight-saving change repeats or skips a time, the converter will ask you to choose another occurrence or time.

How do I convert several currencies at once?

Enter an amount and choose its currency under “Your currencies”. Every saved currency updates together. Add favorites using “Save currencies” in the converter.

Rates are dated references, not live trading quotes. Check the date and use “Refresh rates” if needed. Your bank may use a different rate and charge fees.

How do I sync my favorites?

Favorites stay in your current browser by default. With Plus, sign in to the same account on each device and turn on sync in Account. Enabling sync merges that device’s favorites with your account.

If favorites are missing, check the account and browser you are using. Clearing site data removes local favorites.

I haven’t received my sign-in code.

Check your email address and spam folder. Codes expire after 5 minutes. Use the latest code, or request a new one after a minute. You can also choose Google sign-in.

What happens when I reach my limit?

AI and cloud voice stop when their available allowance is used up. Copying symbols and the manual tools still work. Check Account for your balance and reset date.

The free trial includes up to 10 AI and 10 voice requests per calendar month, resetting on the 1st at 00:00 UTC. Shared availability and short-term limits also apply. If you make several requests quickly, wait a minute before trying again.

AI and voice have separate allowances. A voice search can use both. Requests count once sent for processing, including failed attempts; exact local matches do not use AI allowance.

Can I buy more allowance?

Yes. Buy an Extra pack from Account when you need it. Packs last 12 months and work without Plus. They never renew or recharge automatically. Compare allowances on Pricing.

How do I cancel or get help with a payment?

Open Account → Manage subscription to cancel renewal. Plus stays available until the paid period ends. Invoices and payment method changes open with our payment provider, Creem.

If a purchase is missing, refresh Account or contact support before paying again. Cancellation does not request a refund; see the refund policy.

Still need help? Contact support or report a problem.